Last Updated & Effective Date: 3 November 2026

Terms & Conditions of Online Hypnotherapy Services (mateuszbajerski.co.uk)

Please read these Terms & Conditions ("Terms") carefully before using the website https://mateuszbajerski.co.uk (the "Website") or booking an online consultation or hypnotherapy session with Mateusz Bajerski. By accessing the Website or booking an appointment, you agree to be bound by these Terms.

1. About the Practitioner & Scope of Services (100% Online Practice)

1. Practitioner Details: All services are provided by: Mateusz Bajerski, operating an online hypnotherapy and transformational practice based in the United Kingdom, email: hi@mateuszbajerski.co.uk (and hipnoterapia.bajerski@gmail.com), phone: +44 7760 950629 (holding qualifications: DHP Acc. Hyp., BA Philosophy-Interpersonal Communication, MA Cognitive Science, Accredited Member of the Professional Hypnotherapy Practitioner Association – PHPA in London, United Kingdom), hereinafter referred to as the "Practitioner", "we", "us", or "our".
2. 100% Online Delivery: All consultations (Discovery Calls) and 1:1 hypnotherapy sessions are conducted exclusively 100% online via secure live video/audio conferencing (such as Zoom, Google Meet, Skype, or WhatsApp). We do not operate physical walk-in clinics in London or elsewhere.
3. Eligibility: Our services are available to individuals aged 18 years or older who have full legal capacity to enter into a binding contract.

3. Booking, Payment, Cancellation & Rescheduling Policy (Cal.com)

1. Booking Appointments: Both complimentary initial consultations (15-Minute Discovery Calls) and full 1:1 Online Hypnotherapy Sessions are booked via our online scheduling system Cal.com (https://cal.com/matt-bajerski/15min and https://cal.com/matt-bajerski/konsultacje) or by direct email arrangement.
2. Session Fees & Advance Payment: Current session fees and package rates are communicated clearly prior to booking or during your Discovery Call. Unless otherwise agreed in writing, payment for a 1:1 Online Hypnotherapy Session must be received in full at least 48 hours prior to the scheduled appointment (or immediately upon booking if booked less than 48 hours in advance). Unpaid slots may be released and cancelled automatically.
3. 24-Hour Cancellation & Rescheduling Policy:
   • More than 24 hours’ notice: You may cancel or reschedule your online appointment free of charge provided you give at least 24 hours’ advance notice prior to your scheduled session start time (using the cancellation/reschedule link in your Cal.com confirmation email or by emailing hi@mateuszbajerski.co.uk). Any advance payment made will be refunded in full or transferred to your rescheduled date, at your choice.
   • Less than 24 hours’ notice or No-Show: Because your appointment slot is reserved exclusively for you, cancellations or rescheduling requests made with less than 24 hours’ notice, or failure to attend a scheduled session (no-show), will incur the full session fee (100% charge / no refund), except in genuine, unforeseen emergencies at the Practitioner’s reasonable discretion.
4. Late Arrival: Please join the online video link promptly at your scheduled time. If you arrive late, the Practitioner will wait on the call for up to 15 minutes. Your session will still end at the originally scheduled finish time so as not to delay subsequent clients, and the full session fee will apply. If you have not joined within 15 minutes of the start time, the session will be treated as a missed appointment (no-show).
5. Cancellation by the Practitioner: In the unlikely event that the Practitioner needs to reschedule due to illness, technical failure, or unforeseen circumstances, you will be notified as soon as possible and offered the earliest available alternative date or a 100% refund of the fee paid for that session.
6. Statutory Right to Cancel (UK Consumer Contracts Regulations 2013): If you book and pay for an online service as a consumer at a distance, you generally have a statutory 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, by booking a session to take place within 14 days of booking, you expressly request that we perform the service within the cancellation period and acknowledge that once the session has been fully performed, your statutory right to cancel and receive a refund for that completed session ceases (subject always to our 24-hour cancellation policy above prior to the session).

4. Client Responsibilities & Online Session Environment

To ensure a safe and effective online hypnotherapy session, you agree to:

• Ensure you are in a private, quiet, and comfortable room where you will not be interrupted by other people, pets, or phone calls for the duration of the session;
• Sit in a comfortable chair or recliner where your head and neck are supported and where the Practitioner can clearly see your face and upper body via webcam throughout the session;
• Use a stable internet connection, a working webcam, and headphones/earphones with a built-in microphone;
• No Unauthorized Recording: To protect privacy and confidentiality, neither party may record (audio or video) any live online consultation or hypnotherapy session without the prior express consent of the other party.

5. Intellectual Property & Personal Use Licence

1. Ownership: All content on this Website, as well as any supplementary materials, worksheets, or self-hypnosis audio recordings provided to you by Mateusz Bajerski ("Materials"), are protected by UK and international copyright laws (Copyright, Designs and Patents Act 1988) and remain the exclusive intellectual property of Mateusz Bajerski.
2. Personal Use Licence: Where we provide you with audio recordings or written Materials as part of your therapy, we grant you a non-exclusive, non-transferable, revocable licence to download and use those Materials strictly for your own personal, non-commercial use.
3. Restrictions: You must not copy, reproduce, share, upload to the internet, distribute to third parties, modify, resell, or commercially exploit any part of the Website content or Materials without our prior written permission.

6. Limitation of Liability

1. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any statutory rights you hold as a consumer under the UK Consumer Rights Act 2015 that cannot be excluded under English law.
2. Subject to Clause 6.1:
   • We provide our Services purely for personal, private use and shall not be liable for any commercial, business, or indirect losses (including loss of profit, loss of income, or business interruption);
   • We are not liable for any harm or injury resulting from your failure to disclose relevant medical/psychiatric contraindications or your failure to follow the audio safety instructions in Clause 2.5 (such as listening to hypnosis recordings while driving);
   • Our total aggregate liability to you in respect of any claim arising out of or in connection with our Services shall be limited to the total fees paid by you to us for the specific session or package giving rise to the claim.

7. Complaints, Governing Law & Jurisdiction

1. Complaints Procedure: We are committed to providing the highest standard of professional care. If you are dissatisfied with any aspect of our service, please contact Mateusz Bajerski in the first instance at hi@mateuszbajerski.co.uk (or hipnoterapia.bajerski@gmail.com) so we can resolve your concern promptly and fairly. As an accredited member of the Professional Hypnotherapy Practitioner Association (PHPA), our practice also adheres to the PHPA Code of Ethics.
2. Severability: If any provision of these Terms is found by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
3. Governing Law & Jurisdiction: These Terms and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have jurisdiction, without prejudice to any mandatory consumer protection rights applicable in the country of your habitual residence within the UK or EEA.